Membership Terms and Conditions & Refund Policy
Membership Terms and Conditions
Effective Date: 2026-03-03
Last Updated: 2026-03-03
Acceptance of Terms
By signing up for services, or by purchasing or renewing a package or membership at Speed Training Lab + High Performance Centre®, a division of Soccer Fitness Inc., you (“the member”) agree to the following terms and conditions. Please review them carefully before proceeding.
1. Terms of Contract
This agreement commences upon the date of execution and remains in effect for a minimum term of one (1) year unless terminated thereafter in accordance with these terms. The agreement may not be terminated by either party within one (1) year from the date of execution.
Upon renewal of any membership or package, this agreement shall automatically continue in full force and effect and shall apply to all subsequent renewals, unless replaced or amended in writing by Speed Training Lab + High Performance Centre®.
After the initial one-year term, termination of the contract requires mutual consent from both parties.
2. Compensation
All training fees, plus applicable sales taxes, must be paid prior to the first training session. Payment is processed through the Athlete’s Portal (Member Booking Software) or directly at our facility, based on the program selected.
3. Cancellation Policy
Group Training members may cancel a scheduled session and retain their credit if the cancellation is made at least six (6) hours before the session start time.
Personal Training members may cancel a scheduled session and retain their credit if the cancellation is made at least eight (8) hours before the session start time.
Credits from prepaid session packages or usage-limited subscriptions will be returned to the applicable package balance. Credits for other purchases will be returned to the member’s account.
Beginning with the second late cancellation or no-show, a $20 late fee will be charged per occurrence, or the session credit will be forfeited.
4. Expiry Dates
Expiry dates vary depending on the package or membership selected.
In most cases, credit-based packages expire fifteen (15) weeks from the date of first use. This includes a ten (10) week active period and a five (5) week grace period.
Annual memberships renew or expire according to the specific membership agreement. Expiry details for other packages are provided at the time of purchase.
Modification of Terms
Speed Training Lab + High Performance Centre® reserves the right to update these terms for legal or operational reasons. Members will be notified of any material changes in a timely manner.
Pay-as-you-go Rates
Assessment – $110
Group Training – $65
Longevity – $50
Personal Training – $110
Refund and Expiration Policies
Time-Based Memberships
All memberships and credit packages are time-based. Credits track attendance within the active term and do not extend the duration of a membership.
Unused credits are non-refundable. If you enroll in a three- or six-month membership and choose not to attend some or all sessions, refunds will not be issued.
Longevity, Personal Training & Semi-Private Training Packages
There are no refunds on used credits. Credits are non-transferable.
In exceptional circumstances, management may, at its discretion, offer alternative services in place of remaining sessions.
Refunds on Never-Used Memberships & Packages (Limited)
If a membership or package has not been used at all, a full refund may be requested within thirty (30) days of purchase, less a 5% administrative fee.
After 30 days, no refund will be issued.
Prorated Refunds
Prorated refunds are available only if the athlete has attended either one (1) assessment, or one (1) assessment and one (1) training session, and the request is submitted within fourteen (14) days of the start date (initial assessment date).
The refund will be calculated as follows: the total package cost (plus tax), minus the pay-as-you-go assessment fee (plus tax), minus any pay-as-you-go training session used (plus tax), minus a 10% administrative fee applied to the original package total.
Pay-as-you-go Rates
Assessment – $110
Group Training – $65
Longevity – $50
Personal Training – $110
Cancelling Annual Memberships
Annual memberships are offered at preferred pricing in exchange for a one-year commitment.
If purchased and paid in full, the annual membership is non-refundable, except as provided under the “Refunds on Never-Used Memberships & Packages (Limited)” and “Prorated Refunds” sections above.
If an annual membership is cancelled within thirty (30) days of purchase, and no services have been used, a full refund may be issued less a 5% administrative fee. If services have been partially used within the applicable fourteen (14) day period, a prorated refund may be calculated in accordance with the Prorated Refund section above.
If enrolled in an annual membership paid monthly and you wish to cancel after the applicable refund period, thirty (30) days’ written notice is required, and a three-month cancellation penalty will apply.
Paid-monthly annual memberships renew automatically unless cancelled in writing in accordance with these terms.
Medical Extensions
Refunds are not provided for medical reasons or injuries unless they qualify under the refund provisions outlined above.
As a facility specializing in athletic performance and rehabilitation, we encourage modified training whenever appropriate and will work within your physician’s guidelines to support a safe return to play.
If all physical activity is medically restricted, the membership may be extended for the appropriate duration. A medical note/doctor’s letter is required.
Expired Packages
Expired packages are non-refundable.
If you renew with a new package, management may, at its discretion, reinstate unused expired credits and extend their expiry date as a courtesy.
Refunds will not be provided for any reason other than those expressly outlined above.