Privacy Policy


Effective Date: 2026-02-26

Last Updated: 2026-02-26

Speed Training Lab + High Performance Centre® and Move Better Physiotherapy + Rehabilitation Centre™ (collectively, “we,” “our,” or “the Centre”) are committed to protecting your privacy and safeguarding your personal information.

We collect, use, and protect personal information in accordance with applicable Canadian privacy legislation. Personal health information collected through our regulated clinic services is managed in accordance with Ontario health privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase services, book appointments, or otherwise interact with us online or in person.

1. Information We Collect

We collect only the information necessary to operate our business and deliver our services.

General Personal Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Mailing address

  • Date of birth

  • Emergency contact information

  • Payment and billing information

  • Membership or purchase history

This information may be collected when you register for services, purchase memberships or packages, book appointments, submit website forms, or communicate with us.

Personal Health Information (Clinic Services)

If you receive physiotherapy, massage therapy, or other regulated health services, we collect personal health information necessary to assess, treat, and manage your care.

This may include:

  • Health history

  • Assessment findings

  • Treatment notes

  • Diagnostic information

  • Insurance details

We collect, use, and disclose personal health information only for purposes related to your care or as permitted or required by law.

2. Website Usage and Analytics

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • General geographic region

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect anonymized information about website usage. 

You can control or disable cookies through your browser settings. For more information about how Google processes data, please visit: https://policies.google.com/privacy/partners

We do not use website analytics tools to collect personal health information.

3. How We Use Personal Information

We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:

  • Provide training and clinic services

  • Manage memberships and bookings

  • Process payments and billing

  • Deliver digital training programs

  • Communicate service updates

  • Coordinate care with other healthcare providers (with consent)

  • Improve our website and services

  • Comply with legal and regulatory obligations

We do not sell personal information.

4. Disclosure of Information

We may disclose personal information:

  • To regulated health professionals involved in your care

  • To third-party service providers that assist in operating our business (e.g., booking systems, payment processors, digital platforms, website hosting)

  • For insurance billing and related administrative purposes

  • Where required or permitted by law

Third-party providers are required to maintain appropriate safeguards.

Personal health information is not disclosed without consent except where permitted or required by law.

5. Safeguards

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Access to personal information is limited to authorized personnel who require it to perform their duties.

Electronic records are maintained in secure systems.

While we take appropriate measures to protect information, no system can guarantee absolute security.

6. Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

Health records are retained in accordance with applicable professional standards and Ontario legislation.

7. Your Rights

You may request:

  • Access to your personal information

  • Correction of inaccurate or incomplete information

  • Withdrawal of consent, subject to legal or contractual limitations

Requests should be submitted in writing.

8. Information Relating to Minors

We provide services to minors. Personal information relating to minors is collected with the consent of a parent or legal guardian.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Privacy Officer
Speed Training Lab + High Performance Centre®
Move Better Physiotherapy + Rehabilitation Centre®
6-120 Carlauren Rd.
Woodbridge, ON L4L 8E5
Email: cris@speedtraining.ca 
Phone: 905-850-1121

If concerns are not resolved, individuals may contact the Information and Privacy Commissioner of Ontario.

 

 

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